Superannuation Experience & Engagement Benchmark program

CSBA’s Superannuation Experience & Engagement Benchmark Program provides critical customer experience insights into the views both members and employers hold about your super fund.

• How do your member and employer experiences impact satisfaction, trust and loyalty?

• Do your customer experiences increase stickiness? Are you going the extra mile and making your customers feel valued?

• What more can your fund do to support employers, and in turn, members for retirement?

By joining the 2025 program, we’ll work with you to answer these questions and deliver high-quality, cost-effective access to critical experience and engagement insights—empowering you to take meaningful action.